GENERAL

Students must check in before entering classes.

Late admittance for classes may not be possible and will never be granted more than 5 minutes after the start time. HAUM Space may allocate your place to another student, even if you have a booking, if you arrive on or after the class start time. 

HAUM Space is not liable to refund, transfer or offer compensation for classes that are late, changed or cancelled for any reason. HAUM Space endeavours to deliver all of our classes on time, and as advertised, classes are subject to change or cancellation without notice. Teachers are subject to change without notice.

HAUM Space reserves the right to refuse entry to any person to its premises or access to any of its classes for any reasonable cause, including but not limited to misconduct, intoxication, or on medical grounds or failure to comply with these terms and conditions.

HAUM Space is not responsible for the safekeeping of your belongings or any loss or damage to any property resulting from attending our studio.

HEALTH AND SAFETY

HAUM Space is committed to a safe and supportive studio environment. Students must be over the age of 14.

By booking a class, you agree that you are physically fit and capable of participating in yoga classes, workshops, and activities. Practising yoga at HAUM Space has certain risks and requires physical exertion that may cause physical injury or death. You must notify HAUM Space staff of any pre-existing injuries or medical conditions that may impact your exercise ability, including pregnancy.

HAUM Space maintains the right to refuse your participation in classes and events if they foresee that participation would risk damage to any party. Failure to follow all instructions given to you by HAUM Space teachers will be at your own risk and may cause injury.

HAUM Space company and its directors, employees, volunteers, affiliates, and partners are in no way liable for any injury, loss, damage, or death resulting from attending our studio.

HAUM Space teachers may offer hands-on adjustments only with your consent, and this consent may be given non-verbally. You always have the right to decline physical touch non-verbally or by any other means. 

BOOKINGS

Bookings are to be made via our app, the HAUM Space website, or in the studio.

Payment must be made at the time of booking.

By booking a class or event, you agree to these terms and conditions.

WAITLIST

You may be automatically added to a class from the waitlist a maximum of 5 hours before the class start time.

When successfully added to a class, you will receive an email and text message confirming you are booked into the class. You are responsible for cancelling should you no longer wish to attend, and our cancellation and no-show policy applies to waitlisted bookings.

Within 5 hours of a class start time, our waitlist switches to an even playing field and the waitlist order is no longer applicable. If a space becomes available, our system will send a text to everyone who still remains on the waitlist. The first person to respond to the SMS claiming the spot will be booked into the class. This space will be held for waitlisted students for 30 minutes before being released to the public if it is not claimed.

You may come to the studio to try to gain a last-minute spot in the class, however, your place on the online waitlist will not be relevant; it is on a first-come, first-served basis to the studio.

CLASS CANCELLATION POLICY

Our cancellation policy is in place to ensure everyone has an equal and fair chance to practise.

If you can no longer attend a class, please consider fellow students and cancel your booking as soon as possible. We understand that things come up, so cancellations made up to 4 hours before the class start time won’t incur a penalty. The class will be automatically added back to your pack (if applicable).

Booking cancellations must be made via our app and website. We can’t accept phone, email, or social media cancellations. 

Students using an Intro Offer, Drop-In, or Class Pack who book a class and cancel less than 4 hours before class start time will forfeit their class. Students using an Intro Offer, Drop-In, or Class Pack who book a class and fail to attend will forfeit their class. 

Students on unlimited memberships who book a class and cancel less than 4 hours before the class start time will incur a $15 late cancellation charge. All members will receive one waived late cancel charge per 30 day period. Students on unlimited memberships who book a class and fail to attend will incur a $15 no-show charge

WORKSHOPS & EVENT CANCELLATION POLICY

All ticket purchases to events are final and non-refundable. HAUM Space does not offer refunds or credits for events such as a change of mind, injury, illness, change of address, or any other reason. You will forfeit your ticket if you do not attend a booked event.

Tickets for events may be transferred to a friend by contacting us via phone or email with a minimum of 72 hours notice.

Please arrive at least 10 minutes before the scheduled start time, as late entry will not be permitted.

PRICING

All purchases are final. HAUM Space does not offer refunds for change of mind, injury, illness, change of address, or any other reason.

All prices are quoted in Australian Dollars ($AUD), and all transactions are processed in Australian Dollars ($AUD). Prices, products, and offers include GST.

All prices are correct at the time of online publication. We reserve the right to amend prices and printing errors. Prices may increase from time to time to reflect increases in the cost of operation. Prices are subject to change without notice. Sale items are only available at a lower price during the sale period.

TRAVELLERS WEEKLY OFFER

Your Travellers Weekly Offer is valid for 7 days from your first class. It will be activated from your first class booked.

HAUM Space does not offer suspensions or extensions on Travellers Weekly Offers for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes before expiration. 

HAUM Space is not responsible if Travellers Weekly holders cannot use HAUM Space’s services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.

LOCALS ONLY INTRO OFFER

Your Locals Only Intro Offer is valid for 14 days from your first class. It will be activated from your first class booked.

Students who have previously attended classes at HAUM Space are not eligible for the Locals Only Intro Offer.

HAUM Space does not offer suspensions or extensions on Locals Only Intro Offer for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes before expiration. 

HAUM Space is not responsible if Locals Only Intro Offer holders cannot use HAUM Space’s services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.

CLASS PACKS & DROP IN

Our ‘1 Class’ is valid for 14 days from the date of purchase.

A pack of ‘10 Classes’ is valid for 3 months from the date of purchase.

Class packs cannot be shared. Anyone found to be sharing their pack will be denied entry.

Workshops and events cannot be booked using class packs.

HAUM Space does not offer suspensions or extensions on the above class packs for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes before pack expiration. 

HAUM Space is not responsible if class pack holders cannot use HAUM Spaces services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.

MEMBERSHIPS

Membership pauses require 2 weeks notice. Requests to pause memberships must be made in writing to memberships@haum.space

You may pause the membership at any time for a minimum of two weeks and a maximum of six weeks. The total maximum time a membership can be paused per calendar year is twelve weeks. 

Membership cancellations require 2 weeks notice before the next billing date and must be made in writing via email memberships@haum.space

All members will receive one waived late cancel charge per 30-day period. Waiving of this charge does not apply to events and masterclasses.

Memberships cannot be shared. Anyone found sharing their membership will be denied entry and have their membership canceled.

HAUM Space is not responsible if members cannot use HAUM Space's services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control. If this continues for more than 30 days, HAUM Space or you may cancel this membership immediately by written notice.

HAUM Space reserves the right to cancel memberships.

For no lock-in unlimited membership:

Membership is paid monthly in advance for the following month. 

Membership will continue to renew until cancelled.

If your credit card details expire, these must be updated via the HAUM Space app or website. Alternatively, you can update your details by calling or visiting the studio.

All account debts must be settled before the membership cancellation can be finalised; this includes all late cancellations and no-show charges incurred.

You are responsible for ensuring sufficient funds are available to cover your monthly membership payment. If a payment is declined for any reason, HAUM Space will attempt to re-submit your payment every day for three days. If your payment fails for four consecutive days, HAUM Space will cancel your membership.

For Auto-Pay Membership:

Membership is paid Fortnightly in advance for the following 2 weeks. 

Memberships will continue to renew after the minimum term is completed until cancelled. 

If your credit card details expire, you must update them via the HAUM Space app or website. Alternatively, you can update your details by calling or visiting the studio.

A membership cancellation charge is payable if you cancel your membership before the end of the minimum term. It is an amount equal to 50% of the balance of your membership fees for the remainder of the minimum term or a sum equal to 30 days of membership fees (whatever is higher).

All account debts must be settled before the membership cancellation can be finalised; this includes all late cancellations and no-show charges incurred.

You are responsible for ensuring sufficient funds are available to cover your monthly membership payment. If a payment is declined for any reason, HAUM Space will attempt to re-submit your payment every day for three days. If your payment fails for four consecutive days, HAUM Space will cancel your membership.

For upfront memberships:

Upfront memberships' are fixed-term contracts and do not auto-renew.

You may pause the membership at any time for a minimum of two weeks, the total maximum time a membership can be paused per calendar year is twelve weeks.

GIFT CARDS

Gift Cards are valid for 3 years from the date of purchase. Gift Cards are not redeemable for cash. Gift Cards are not transferable.

We accept no responsibility if a Gift Card is lost, stolen, destroyed, or used without your permission.

HAUM Space is not responsible if Gift Card holders cannot use HAUM Space’s services or facilities due to an event caused by a natural force, such as extreme weather or something similar beyond our reasonable control.

PAYMENT

The terms and conditions of HAUM Space’s third-party biller Stripe can be found here.

HAUM Space is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements between yourself and your bank.

WEBSITE

Unless otherwise indicated, HAUM Space owns all copyright of the material on this website. All registered or unregistered trademarks used on this website are the property of their respective owners.

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (content) on the website is owned, controlled by, or licensed to  HAUM Space. Except for viewing the content for your non-commercial use,  HAUM Space does not grant you any rights to use the website or content for any other purpose unless it expressly consents in writing.

We reserve the right to update, change or replace any part of these terms and conditions at any time. It is your responsibility to check our website for changes periodically.